Roby Privacy Policy

Last updated: April 15, 2026

At Roby, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information lawfully and fairly, including your full name, date of birth, residential address, email, phone number, and government-issued ID for account registration and identity verification as required by Australian gambling laws. Financial details such as payment methods, transaction history, and source of funds are gathered during deposits, withdrawals, and anti-money laundering (AML) compliance. We also collect gaming activity data like betting patterns and session duration, plus technical information including IP address, device details, and cookies from platform usage.

How We Use Your Information

Your information is used for account creation, management, age verification, and processing payments in line with the Privacy Act 1988 and relevant gambling regulations. We process data to provide personalised gaming experiences, prevent fraud, ensure platform security, and meet responsible gambling obligations. Additionally, it supports customer service, marketing communications with consent, and regulatory reporting to bodies like AUSTRAC.

Information Sharing

We disclose personal information only as permitted under Australian privacy laws, such as to regulatory authorities, law enforcement, or the ACT Gambling and Racing Commission when required by law. Trusted third-party service providers like payment processors and identity verification services may receive data under strict confidentiality agreements compliant with the APPs. We do not sell your information to unrelated third parties.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, loss, or misuse as required by the Privacy Act 1988. Regular security audits, firewalls, and monitoring systems help safeguard data integrity and confidentiality. In the event of a data breach, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as mandated by law.

Your Rights

Under the Australian Privacy Principles, you have the right to access, correct, or delete your personal information held by us, subject to legal exceptions for gambling compliance. You may request details on how your data is processed, withdraw consent for non-essential uses, or lodge complaints with us or the OAIC if you believe your privacy has been breached. We respond to verified requests within reasonable timeframes while balancing regulatory obligations.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience on our platform. These may include essential cookies for security and analytics cookies for performance monitoring. You can manage cookie preferences through browser settings, though disabling them may affect site features.

Contact Us

For privacy concerns or to exercise your rights, please contact our Privacy Officer. We aim to respond promptly to all enquiries.